General Returns Policies
We gladly accept returned parts and accessories subject to the following policies:
Must originally have been purchased through HondaPartsDirect.com
Any returns must be requested prior to return within 30 business days of receipt
All returned merchandise must be in new, resellable condition with no damaged/marred/broken seals of original packaging, unopened, original part number label in tact and undamaged
Proof of purchase must be included with your return
A copy of your receipt and return authorization must accompany any authorized returns
Errors occur. To prevent mistakes, please input the VIN (vehicle identification number) before shopping. This prevents duplicate part listings.
Please ship returns to the following address: HondaPartsDirect, 7875 E. Frank Lloyd Wright Blvd Scottsdale, AZ 85260, Attn: Returns
We reserve the right to charge a 10% restock charge. This may be necessary in handling and preparing the items condition for return to the manufacturer.
PER HONDA POLICY:
NO RETURNS OF ELECTRICAL PARTS OR ACCESSORIES.
NO RETURNS OF INTERIOR OR EXTERIOR COLOR MOLDED ITEMS.
NO RETURNS OF FABRIC/MATERIAL (CLOTH, LEATHER, ETC.)
Proof of Purchase
All items are shipped with a sales invoice/packing slip enclosed. This is your proof of purchase.
If you need to send an item back, a copy of this document MUST accompany your return. Without this, it becomes more difficult to track down your order for processing your credit.
PLEASE NOTE YOUR RETURN AUTHORIZATION CODE ON THIS DOCUMENT.
All return requests are subject to approval by HondaPartsDirect.com
You can contact us via email (help@HondaPartsDirect.com) or telephone (1-855-638-1482) for return authorization/arrangements.
Please have your invoice number, date of purchase, full name, and reason for return ready for return consideration.
If your return is approved, please include this information with your return.
All details of the return are discussed at the time of the return request
If you need to use fresh repackaging, and are unsure how to package an item being returned, we recommend you take them to your local UPS store or the US Post Office for proper packaging to avoid damage during transit.
All items for return must be repackaged in another box for shipping.
DO NOT ADDRESS AND SHIP USING ONLY THE PART/ACCESSORY BOX, RETURN CANNOT BE ACCEPTED FOR CREDIT PER HONDA RETURN POLICY.
Although optional, placing insurance on your package for the full value of contents covers your investment in case of damage during the return transit
We also recommend you use a carrier and method which offers tracking numbers. UPS or US Post Office "certified" or "priority" are examples of such services.
We inspect for damage prior to shipping an item, but accidents can occur during transit.
If you receive an item which is damaged, please contact us and the carrier immediately.
If your order arrives damaged, and you wait longer than 48 hours, this may exceed the carrier's time limit for damage claims
Please retain the shipping carton and all packaging materials; the carriers may want to inspect them prior to approving your claim.
Do not return any item(s) prior to our authorization. In most instances, we will use FedEx to pickup the item at your convenience.
Upon receipt of the damaged item(s), we will process the return and a pre-approved exchange or refund will be done.
If your item is incomplete (ie missing hardware), contact us immediately.
We take multiple measures to assure your purchase leaves here complete, but we are human and occassionaly overlook items.
We will foward additional hardware as efficiently as possible.
American Honda charges a CORE deposit on genuine Honda remanufactured parts. This deposit is fully refundable if a used Honda product is returned.
Please see the American Honda Core Deposit Policy to ensure your return qualifies for a deposit refund.
The genuine Honda remanufactured parts include the following; starter, alternator, brake calipers, air conditioning compressor, ABS (antilock brake system) modulator, OEM (original equipment) alloy wheels.
Core charges, when applied, are in addition to the purchase price of the item.
If you do not purchase a remanufactured part, there is no possible core charged and no refund is due.
Please contact us for a return authorization and instructions prior to shipping the core back.