What are your Store Hours?
Our online store is available 24 hours a day 7 days a week 365 days a year. Online orders are processed Monday through Friday only. Orders submitted Saturday and Sunday will be processed first thing Monday morning.
Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (at the number listed on the Contact US page), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.
What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
Why do you need my VIN#?
The VIN# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every production option for all vehicles produced beginning with the 1990 model year.
Do you sell genuine OEM parts?
All parts are guaranteed to be new, sealed Genuine Honda parts and accessories. These are the same parts you would purchase from the dealer, because we are a Honda dealer.
Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible. If the part(s) you have ordered have been discontinued by Honda, you will be notified and recieve a refund for that particular part(s).
Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession, but because your payment is processed at the time you submit your order additional payment or another order will be required from you for the item(s) you want to add.
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
How long before my order ships?
In stock orders ship within 24 hours and sometimes sooner.
Do you ship outside the United States?
No, at this time we ship only within the United States.
We can no longer ship to APO/FPO, Puerto Rico or Guam addresses, unless PayPal is used.
Which credit cards do you accept?
We accept all major credit cards: Visa, Discover, MasterCard, American Express and PayPal.
International payments or credit cards are not accepted.
What method of shipping do you use?
Our preferred method of shipping is FedEx Ground. They give excellent service, are extremely reliable and very reasonable priced. Smaller items under 13 ounces are usually shipped USPS First Class unless FedEx Ground is picked.
What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, WE TAKE BACK ANYTHING WE SELL. We do not set time limits, nor do we charge restocking fees. Just pack the part up in it's original package and send it to the address listed on your invoice and once the item has been received your refund will be processed. Please note that in order for us to receive credit from Honda for any returned items the red and white Honda parts number sticker must not be damaged or missing, if it is your return will not be accepted.
Please understand that in some cases FedEx or USPS may have an issue getting your item to you in a timely manner. This does not happen often but if it does and you don't receive your item and it is returned to us you will be contacted to see if you want the item resent or if you want a refund. If you would like the item resent we will verify that we have the correct address from you or if you want a refund a refund will be processed. Refunds are only processed once the part has been returned to us.
We just ask for a couple of courtesies. We can not take back used, installed or tried parts. Parts must be resalable and in their original packaging. You do not need a return authorization, but we would like to be informed via e-mail, phone or whatever so that we can expect the part and credit the correct account in a timely manner when it gets here. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria.
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.